Frequently Asked Questions

Do I need a plumber to install the WaterCop valve?
We recommend that a certified and licensed plumber install the WaterCop control valve; however homeowners with a high level of competence in plumbing may be able to do it themselves.  Please check your local plumbing codes for specific information.

Can the WaterCop work with my security or home automation system?
The WaterCop systems are equipped with auxiliary input/out contacts and can be wired into your existing home automation system with simple low voltage wiring (wiring not included).  Please consult your security system manual or ESS Distributor, Inc., installation profession for details on other systems.

How much water must be present for a water sensor to sense a leak?
It literally only takes a few ounces of water to activate the system, assuming that the sensor is correctly placed in an advantageous location to detect leaks and puddling at the earliest possible moment.

How many water sensors can I use?
Each WaterCop system can support an unlimited number of water sensors.  Place sensors near or under washing machines, water heaters, icemakers, dishwashers, humidifiers, sinks, toilets, and other areas that are most likely to be the source of water leaks.
 
How long will the batteries in my sensor last?
A pair of standard AA alkaline batteries should operate a sensor for about one year, assuming that the system was never tripped by a leak.  The sensor will sound a low battery warning for approximately five to seven days prior to the batteries going completely dead.  A/C adapters are available for added convenience.
 
What is the maximum range between the WaterCop sensors and the WaterCop control valve?
The WaterCop system has a maximum transmission range of 200 feet.  The effective working range may vary from home to home.  Water sensor signal repeaters are available to increase range if necessary.
 
How can I turn off my water supply manually using the WaterCop?
You could use the control buttons on the face of the WaterCop control valve or you could use the existing manual shut-of valve to turn off your water for needed repairs.   Our water control wall switch allows you to turn off your water from a convenient location with just the push of a button.
 
What happens to the WaterCop during a power outage?
The WaterCop control valve will not automatically change position when power fluctuates.  The valve will remain in the position it was in prior to loss of power and retain that position when power is restored. (emergency power backup can used)
 
What if my WaterCop system shuts off my water supply and I can not find a leak anywhere?
Other electronic remote control devices or cell phones may inadvertently set off the WaterCop system and activate the actuator to shut-off your water supply.  If this occurs; simply push the button on your wall switch to the “on” position to regain your water supply.  If this happens more than once you may wish to contact ESS Distributor,  your sensors may need to be set to a different frequency to alleviate this problem from reoccurring again. 
 
For additional sales or technical help, please contact:  ESS Distributor, Inc., Emergency Water Shut-off Systems;  
 
Watercop connected to your main water line cycles requiring five to ten seconds before it can switch from on 
to off or off to on. (If you have a wall switch it requires the same time frame)